I’ll admit right up front that I missed the whole “Karen wants the manager” thing. I understand it but I don’t know where it came from. However, having worked in retail and fast food for years, I’ve had my fair share of “Karens.” All the Karen’s I’ve even actually known have been nice. Having said that, there are no Karens in this particular story… although it should have involved a manager at some point. As you may know, I run several websites. I’m not going to mention this particular one because it’s a charity and I don’t want to get them screwed over any more than they already have been. Who’d screw over a charity? Oddly enough, it’s not Washington. It’s PayPal.
It started earlier today, at around 7:30 AM. I received an email saying that the “pay for this class” button on the site wasn’t working. Not sure why. They worked on Friday. Today… not so much. I contacted PayPal to find out what’s up and was put on hold. Not on the phone, mind you – their chat function. No, there is no phone number to call to get this kind of service. I wanted to know what happened to the button’s functionality. It can’t have been that hard a fix. It shouldn’t have been that hard a fix. Frankly, I’m not sure how to fix it still… because no one bothered to get that far with it.
I “spoke” with 16 different “support people” today. Each one would say their name, that they have to review what has happened so far with this particular case, and then they’d disappear only to be replaced with someone new… who would have to say their name – rinse, lather, repeat.
Around 6:30 PM (Yep, ELEVEN HOURS LATER.), I finally had had it with them. I’m done. They get a blog entry because this is the most piss poor customer service I’ve seen in a long time. Eleven hours to answer a five-minute question, or at least point me at someone who knows the answer… but no. They can’t be bothered to do it. Why? Short-staffed by COVID? I can’t blame this on COVID. Eleven hours. Did I ask for the manager? Yep. Did I get one? Nope. A phone number? Nope. Did they say they’d call me? Oh, yes. At 8:15. 9:25. 10:20. And several other times. Did my phone ever ring? Nope. Did the person who is in charge of finances for the site get a call? Nope. Anyone affiliated with this organization? Oh, well, that would be… nope.
Am I unhappy about this? Yes. We’d like it to work. It should be simple to make it work. Why doesn’t it work? No clue. That’s right. Still, after all this time, still no clue. No IT Department contact information. No phone number. No help. Nothing at all.
I hereby change their name from PayPAL to PayPAININMYASS. And if you at PayPAININMYASS want to fix it, you know how to contact me. You know what I want. Just fix it. Rocket science not invoved.